Returns & Cancellations

Winery

We will replace or refund you for any bottle of wine that is damaged or flawed. We ask the customer to return the unfinished portion of the original bottle for replacement when possible. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept the return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to tastingroom@kivelstadtcellars.com to arrange for the return or replacement of the corked or flawed products.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 707.938.7001 for return instructions.

A 15% restocking fee will be applied to all canceled orders.

Winegarten

Some reservations for the Winegarten require a deposit to hold your reservation. Failure to cancel the reservation 48 hours prior to your scheduled reservation will forfeit your deposit.